● Personal Information: Name, email address, physical address, phone number, and other identifiers provided via contact forms, survey submissions, portal registrations, or email feedback.
● User Interactions: If you leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to aid spam detection.
● Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

● Usage Details: Details of your visits to our website, including traffic data, location data, logs, and other communication data.
● Device Info: Information about your computer/mobile device and internet connection, including your IP address and operating system.
● Cookies: We use cookies to enhance user experience. This includes temporary cookies to check browser compatibility and persistent cookies to save login information or comment preferences. You may refuse to accept browser cookies via your settings; however, this may limit your access to certain parts of our Services.

We process your personal information for the following purposes:
● To present our Services and fulfill the specific purpose for which you provided the data (e.g., responding to a demo request).
● To provide notices about your account or subscriptions, including renewal and expiration alerts.
● To carry out billing, collections, and contract obligations.
● To ensure security, prevent fraud, and detect spam through automated services.
● GDPR Compliance (EU Residents): We process data only where you have given consent; where it is necessary for our legitimate interests (and does not override your rights); or where it is required to comply with a legal obligation.

● Security: We implement reasonable processes and follow industry best practices to protect your data from accidental loss and unauthorized access. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
● Retention: We store your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.

Depending on your jurisdiction, you may have the following rights:
● Access/Correction: Request a copy of the data we hold or request that we correct inaccuracies.
● Erasure: Request that we delete your personal data, subject to certain administrative, legal, or security exceptions.
● Spam Detection: Visitor comments may be checked through an automated spam

To ask questions or exercise your data rights, please contact us at:
Email: support@arcanalytics.co

Welcome to Arc Analytics. These Terms of Service (“Terms”) govern your use of our website located at arcanalytics.co and any products, services, or software provided by Arc Analytics, LLC (“Arc Analytics”, “we”, “us”, or “our”).

Individual consulting engagements, training programs, and implementations are governed by separate Statements of Work (SOW) or Master Services Agreements (MSA). These Terms supplement those agreements but do not override specific project-level legal terms.
● Delivery: Timelines provided in proposals are estimates. Arc Analytics is not liable for delays caused by third-party software or client-side data availability issues.
● Access: Clients must provide timely access to data environments and key stakeholders to ensure project success

● Net 30 Standard: Unless otherwise negotiated in a signed Statement of Work, all invoices are due within 30 days of the invoice date.
● Late Payments: Invoices not paid within the Net 30 window may be subject to a late fee of 1.5% per month or the maximum rate permitted by law.
● Taxes: You are responsible for all applicable sales, use, or value-added taxes associated with your purchase of our Services.

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina (or the county of our principal place of business at the time of the claim).